How satisfied are you with your overall experience?
A simple top-line satisfaction measure.
Question bank
Customer satisfaction survey questions
Questions for measuring overall satisfaction, identifying friction, and finding the next improvement that matters.
Build this surveyWhat worked especially well for you?
Finds strengths worth preserving.
What was the most frustrating part of your experience?
Surfaces the biggest source of friction.
How easy was it to accomplish what you came here to do?
Adds an effort dimension to satisfaction.
What should we improve first?
Forces prioritization instead of collecting a vague wish list.
Use the smallest set that answers the decision you need to make.
Longer is not automatically better. Remove questions that will not change an action, a prioritization decision, or your interpretation of the result.