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Customer Satisfaction
Measure how satisfied customers are with your product or service and identify areas for improvement.
5
Questions
~3 min
Completion time
Free
No cost
No account needed until you publish.
Questions preview
1
How would you rate your overall experience with us?
star rating required
2
What did you like most about our product or service?
textarea
3
What areas could we improve?
textarea
4
Would you recommend us to a friend or colleague?
radio required
Yes, definitelyProbably yesNot sureProbably not +1 more
5
On a scale of 0–10, how likely are you to recommend us?
nps scale required
When to use it
Use the template when the answers can change a decision.
- After a meaningful customer interaction
- When you need a specific improvement priority
- As a lightweight recurring pulse
Customize before sending
Treat the questions as a starting point.
- Name the product, interaction, or moment you want rated
- Remove any question you will not act on
- Keep one open-ended prompt for context
Why these questions?
This template intentionally mixes structured answers with a small amount of open text. Structured questions make patterns easier to compare; open text gives respondents room to explain what a score alone cannot.
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