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Net Promoter Score (NPS)
Quickly measure customer loyalty with the industry-standard NPS question plus follow-up context.
3
Questions
~1 min
Completion time
Free
No cost
No account needed until you publish.
Questions preview
1
How likely are you to recommend us to a friend or colleague? (0 = Not at all, 10 = Extremely likely)
nps scale required
2
What is the primary reason for your score?
textarea
3
Is there anything specific we could do to earn a higher score?
textarea
When to use it
Use the template when the answers can change a decision.
- After a meaningful customer interaction
- When you need a specific improvement priority
- As a lightweight recurring pulse
Customize before sending
Treat the questions as a starting point.
- Name the product, interaction, or moment you want rated
- Remove any question you will not act on
- Keep one open-ended prompt for context
Why these questions?
This template intentionally mixes structured answers with a small amount of open text. Structured questions make patterns easier to compare; open text gives respondents room to explain what a score alone cannot.
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