Question bank

NPS survey questions

A compact Net Promoter Score question set that pairs the 0–10 score with enough context to understand what drove it.

Build this survey
1

On a scale of 0–10, how likely are you to recommend us to a friend or colleague?

The standard NPS likelihood question.

2

What is the main reason for your score?

Turns the score into actionable qualitative feedback.

3

What is one thing we could improve to earn a higher score?

Makes detractor/passive feedback concrete.

Use the smallest set that answers the decision you need to make.

Longer is not automatically better. Remove questions that will not change an action, a prioritization decision, or your interpretation of the result.